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Wren Sound Systems, LLC

 

Wren V5AP FAQs

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Wren Sound Systems FAQs/troubleshooting tips

Scroll through the tabs below for answers to common queries.

If you need further assistance, feel free to contact our technical support team directly. You can also reach our team on the phone at 1-855-GET-WREN.

I am unable to connect my Wren V5AP to my network.

Possible solutions:

1. Verify that your WiFi network is functioning.

2. The WiFi signal may be weak or the Wren V5AP may be out of range of your WiFi network. Move the Wren V5AP closer to your network access point.

3. Reset the Wren V5AP hardware:

  • Unplug the power supply from the rear of the V5AP.
  • Wait 15 seconds, then plug in power supply and turn on the V5AP.

4. Verify that you have selected the WiFi source on the V5AP before trying to set up your network connection.

5. Verify that your router is broadcasting using the wireless G (802.11g – 2.4 GHz) mode. Many routers call this “Mixed Mode” for 802.11 b/g or 802.11 b/g/n. The V5AP is compatible with Wireless N routers when they are set to 802.11 n/g/b; it is not compatible with 802.11n operating exclusively on the 5 GHz band.

If you cannot troubleshoot your problem using these steps, please contact our technical support team.

What are the network requirements for using AirPlay with my V5AP?

To use AirPlay with your V5AP, you’ll need a WiFi router, a network name (SSID), and an iOS device (iPhone, iPad, iPod) or a computer (Mac/PC) with iTunes.

In addition, your network should meet the following requirements:

  1. The Wren V5AP needs to be in range of your WiFi network. Interference from microwaves, baby monitors, home wireless phones, etc. should be minimized.
  2. Your WiFi router must be broadcasting using the wireless G (802.11g – 2.4 GHz) mode. On many routers, this is called “Mixed Mode” for 802.11 b/g or 802.11 b/g/n. The V5AP is compatible with Wireless N routers when they are set to 802.11 n/g/b; it is not compatible with 802.11n operating exclusively on the 5 GHz band.
  3. If you are using a dual band router, please ensure that the 5GHz band/network has its own Network Name (SSID), separate from the 2.4 GHz Wireless Network. If the 2.4GHz and 5GHz Wireless Networks share the same network name (SSID) the Airplay System may have issues connecting to the 2.4GHz Network.
  4. Your Wi-Fi Network Name (SSID) must be visible (“broadcasted”) during the setup process. It must not be set to be a “hidden” network.
  5. The use of special characters in your Wi-Fi Network Name (SSID), Wi-Fi Password or Speaker Name is not supported. Please replace them with alphanumeric characters (numbers or letters only).
  6. We recommend that your network security be configured as open (no security) or WPA/WPA2 Personal (AES). WPA2-Enterprise is not supported. WEP and TKIP security are not recommended.
  7. We recommend that you use the latest versions of iOS and iTunes. At a minimum, your iOS device needs to run iOS 7.0 or later and your Mac/PC needs to run iTunes 10.2 or later.
  8. Use of Wi-Fi range extenders can result in various AirPlay connect and dropout issues. We recommend putting units such as the Airport Express into Client Mode.
  9. Apple provides a guide of recommended settings for routers and access points. The Apple guide can be found here.

The “Share WiFi Settings” screen does not appear during the network setup

Possible solutions:

  1. Check that your iPhone/iPad/iPod Touch docking cable is connected to your iOS device and to the USB port on the back panel of the Wren speaker.
  2. Check that your iOS device is on and that you have entered your pass code if required.
  3. Check that your device is connected to the same WiFi network on which you want to use to stream music to your V5AP.
  4. Press and release the setup button on the back panel (Note: do not hold the set up button; a quick press and release is all that is needed.)

If you cannot troubleshoot your problem using these steps, please contact our technical support team.

I am able to connect the Wren V5AP to my network but I frequently lost the connection and have to reconnect

Possible solutions:

  1. Reset your router by unplugging the power and reconnecting the power. It may take a few minutes for your router to reboot and reconnect to all devices.
  2. Check your router settings to see if they match the recommended settings for routers provided by Apple. The Apple guide can be found here.
  3. If you are using a cable modem and a separate router, please check that you do not have a DHCP conflict. You should have only one DHCP server; some cable modems have DHCP servers and all routers have DHCP You will need to disable one of the of the DCHP servers and test your network.

If you cannot troubleshoot your problem using these steps, please contact our technical support team.

I have to reconnect the Wren V5AP it every time I turn the power on. Is there a way to get my Wren V5AP to operate in low-power standby mode rather than power down completely?

Possible solutions:

Using an iOS device (iPad, iPhone and/or iPod Touch), download the free Wren app (“wrensoundsystemv5ap”) from the Apple app store. Open “Product Settings” in the app’s home screen and use it to turn off the “Standby Timer.” Complete instructions are on pages 6 – 7 of the most recent setup guide, which you can get by clicking here.

If you cannot troubleshoot your problem using these steps, please contact our technical support team.

Is there a way to stream online music services like Spotify and Pandora from my Mac to my Wren V5AP

Possible solutions:

Yes, it is possible to listen to all services on your Mac by using the AirPlay streaming options built into Mac OS X (Mountain Lion) or newer. (Note, this will work on a Mac only; it will not work on a PC running Windows.) When using streaming services in this manner, your Mac is limited to a single AirPlay speaker connection. We recommend this approach for listening to audio only, as there is a delay caused by AirPlay that will likely render video out of sync with the audio.

Here’s how to do it:

  1. Go to System Preferences and open “Sound.”
  2. Select the output tab.
  3. Select your Wren speaker in the list of output options. After a few seconds you should hear audio from your Mac playing on the speaker.

If you cannot troubleshoot your problem using these steps, please contact our technical support team.