Wren V5AP Personal Support RegisterCompatibilityFAQsGuarantee & WarrantyDocsSupport Wren V5AP Technical Support We're happy to help with your Wren technical support needs. Use the form below to reach our dedicated service staff. What issue are you experiencing?*Choose from the options belowI am unable to connect the Wren V5AP to my network.I have successfully connected the Wren V5AP to my network, but I cannot select the Wren V5AP speaker from iTunes or my iDevice.I have selected the Wren V5AP speaker as my AirPlay device, but I do not hear any music.Other issue with V5APPossible Solutions 1. Verify that your WiFi network is functioning. 2. The WiFi signal may be weak or the Wren V5AP may be out of range of your WiFi network. Move the Wren V5AP closer to your network access point. 3. Reset the Wren V5AP hardware: • Unplug the power supply from the rear of the V5AP. • Wait 15 seconds, then plug in power supply and turn on the V5AP. 4. Verify that you have selected the WiFi source on the V5AP before trying to set up your network connection.Possible Solutions 1. Verify that the Wren V5AP is powered on. If no indicators are lit, then press the power button to turn on the system. 2. Verify that you are running the latest version of iTunes and that your iDevice is running version 5.0 or greater. 3. Try restarting iTunes or your iDevice. 4. Reset the Wren V5AP hardware: • Unplug the power supply from the rear of the V5AP. • Wait 15 seconds, then plug in power supply and turn on the V5AP. Note: Check compatibility at wrensound.com/support/compatibility to confirm that your iDevice meets the criteria for the Wren V5AP . Possible Solutions 1 . Press Play on your iDevice or iTunes; music may be paused. 2. Verify that the volume is not muted. (If the volume is muted, the power button will be solid amber.) 3. Verify that the Wren V5AP is not connected to another iDevice, iTunes library or Apple TV. 4. Try restarting iTunes or your iDevice.Please describe your technical issue.*Additional Information*If the previous troubleshooting tips did not solve your problem, please describe your issue and hit "submit." A Wren representative will be in touch with you shortly.Name* First Last Email* Your email will only be used to contact you for support purposes.PhoneNameThis field is for validation purposes and should be left unchanged.