V5US Personal Support RegisterCompatibilityFAQsGuarantee & WarrantyDocsSupport Wren V5US Technical Support We're happy to help with your Wren technical support needs. Use the form below to reach our dedicated service staff. What issue are you experiencing?*Choose from the options belowI am unable to connect my Wren V5US to my network.The Play-Fi App cannot find the Play-Fi devices.The Play-Fi App says “Play-Fi Devices Lost.”I am unable to stream Spotify Connect from my Wren V5US.OtherPossible Solutions 1. Verify that your WiFi network is functioning. 2. The WiFi signal may be weak or the Wren V5PF may be out of range of your WiFi network. Move the Wren V5PF closer to your network access point. 3. Reset the Wren V5PF Hardware: • Unplug the power supply from the rear of the speaker. • Wait 15 seconds, then plug in power supply and turn on the speaker. 4. Verify that you have selected the WiFi source on the speaker before trying to set up your network connection.Possible Solutions If you are having trouble setting up Spotify Connect for your Wren device, please refer to our Spotify User Manual for assistance.Possible Solutions Verify that the following are true: 1. Play-Fi devices are fully powered on and in Discovery Mode. 2. You are within the recommended range of your router. 3. Your Android device has its WiFi enabled. 4. There are no other Android apps on your device that are currently running that are impeding WiFi connectivity. • If you still can’t find the Play-Fi device, and are in an office environment, verify with your network administrator that no special permissions are enabled that would prevent external wireless devices from broadcasting within the network. • If the speaker remains unfound, perform a factory reset on the offending unit, restart your Android device and re-download the Wren Play-Fi App.Possible Solutions If you see this message, it could mean one or more things: • The connection to your network is very weak • There is heavy network traffic. • You’ve moved out of your personal network’s coverage range. • You have lost your network connection. • You have connected to a network other than the one your Play-Fi device(s) are on. • Your Android device’s WiFi has been taken over by another app. • Your device lost power in the middle of communication. Make sure the following are true: • Verify that your network setting and that your devices are connected to the same network. • Ensure that your Android device has not left the range of your router. • Verify that your Android device is on the same network as your speakers. Finally, exit and then restart the Wren Play-Fi App. It should now find all of your devices. If you are still unable to find the Play-Fi device(s), reset the speaker by unplugging and plugging it back in.Please describe your technical issue.*Additional Information*If the previous troubleshooting tips did not solve your problem, please describe your issue and hit "submit." A Wren representative will be in touch with you shortly.Name* First Last Email* Your email will only be used to contact you for support purposes.PhoneEmailThis field is for validation purposes and should be left unchanged.